cobratotoPrivacy Policy
This page describes what we collect when you use cobratoto and how we keep that data protected. We at cobratoto take your privacy seriously. We collect information only to operate our platform—account verification, payment processing, fraud prevention, and customer support. We do not sell your data to third parties. We encrypt sensitive information and limit access to employees who need it to serve you.
Our data handling reflects our commitment to transparency. When you open an account on cobratoto, you provide contact information (email or phone), identity documents (for KYC verification), and payment details (bank account or e-wallet handle). We store these securely, use them only for legitimate account and compliance purposes, and retain them for periods mandated by law or until you request closure. We describe our exact practices below.
Our servers may sit outside your jurisdiction, but our data-protection standards remain the same regardless of server location. We comply with applicable privacy and data-protection laws in the jurisdictions where we operate. Access to cobratoto is restricted by local law in your region; we recommend verifying that our service operates in your location before opening an account.
What information we collect on cobratoto
We collect information in three categories: registration data, identity documents, and transaction records. When you create a cobratoto account, we collect your email or phone number, password, and contact information. We ask for your legal name, date of birth, and residential address to verify your identity. We request a government-issued photo ID (KTP, passport, or driver's licence) and proof of residence (utility bill, bank statement, or lease) before you can deposit or play.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we receive transaction records showing the amount, timestamp, and payment method reference. We do not store your full bank account number or e-wallet password. We record your IP address, device type, and browser information to detect fraud and enforce our account policies.
During gameplay, we log your bets, session duration, game titles accessed (live-dealer tables, slots, sportsbook), and account balance changes. We do not log the specific outcomes of individual spins or hands—only aggregate play records. If you contact our support team via chat, email, or phone, we keep records of those conversations.
We encrypt sensitive data in transit and at rest
Our cobratoto platform uses TLS encryption for data in transit and AES-256 encryption for stored data. Your password is hashed and never stored in plaintext.
How we use your data on cobratoto
We use your data for account operations, compliance, and fraud prevention. Your email or phone is used to verify your identity and send account notifications (password resets, withdrawal confirmations, account updates). Your identity documents are compared against government databases and sanctions lists as required by anti-money-laundering law. We use your payment history to detect suspicious patterns—if you deposit via mobile banking in Jakarta on one day and local payment the next day from a different location, we may flag that for review.
We analyze gameplay patterns to detect bot activity or account farming. We keep logs to investigate disputes—if you report a withdrawal that you did not authorise, we review your transaction history and device logs. We use your contact information to reach you if we detect security issues or need clarification on your account. We do not use your data for marketing unless you explicitly opt in.
Who can access your cobratoto data
Our internal teams—account verification staff, fraud analysts, customer support, and finance—have access to your data on a need-to-know basis. All staff sign confidentiality agreements. We do not share your personal data with third parties except where required by law or to process payments. Our payment processors (e-wallet operators, banks) receive only the information needed to complete your transaction. Law enforcement or regulators may request your data via legal process, and we comply with valid legal demands.
Cookies and tracking on cobratoto
Our cobratoto app and website use cookies to maintain your session, remember your preferences, and detect fraud. Session cookies expire when you log out; persistent cookies may remain for up to one year. We do not use third-party tracking cookies for advertising. We do not share cookie data with advertisers. You can disable cookies in your browser settings, although this may restrict some cobratoto features.
Your rights regarding cobratoto data
You have the right to access, correct, or request deletion of your personal data. You may request a copy of all data cobratoto holds about you by contacting our support team. If you find inaccuracies in your account information, you can update most fields in your account settings; identity documents may require resubmission for verification. You may request account closure at any time, and we will stop processing your data for new purposes (although we retain records for compliance and dispute resolution).
You have the right to lodge a complaint with a data-protection authority if you believe we have mishandled your information. If you reside in Jakarta, Surabaya, Bandung, Medan, Semarang, or other regions within our service area, you may file a complaint with the relevant authority in your jurisdiction. We will cooperate with any official investigation.
Data retention and account closure
We retain your identity documents, payment records, and account activity for seven years after your account closes, as required by anti-money-laundering regulations. We may retain contact information longer if needed for dispute resolution. Once the retention period expires, we delete your data except where we are required by law to keep it. If you close your account and request data deletion before the retention period ends, we retain only what we are legally required to keep.
Changes to this privacy policy
We may update this policy to reflect changes in our practices or law. Significant changes will be announced in the cobratoto app at least 14 days before taking effect. Continued use of cobratoto after an update constitutes acceptance. If you disagree with the updated policy, you may close your account and request deletion of your data subject to legal retention obligations.